Privacy Policy
This privacy policy explains how Velvet Poker House collects, uses, and protects your personal information when you interact with our venue, website, and services.
It applies to all visitors, patrons, and website users. The policy covers offline interactions such as reservations, dining, and poker room activities. We are committed to protecting your privacy in accordance with Australian law, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
Velvet Poker House is located at 1 Crown Street, Sydney NSW 2000, Australia. By using our services or visiting our venue, you agree to the practices described in this policy.
Information We Collect
We collect information that you provide directly and information collected automatically through your use of our services. The types of personal information we may collect include:
- Contact details: name, email address, phone number.
- Reservation details: date, time, party size, special requests.
- Poker room participation: player alias, tournament results, chip buy-in records (no financial data).
- Technical data: IP address, browser type, device information when using our website.
No real money or financial winnings are collected or stored. Chip buy-in packages are recorded for operational purposes only.
How We Use Your Information
We use your personal information to provide and improve our services, manage reservations, and ensure a safe and enjoyable experience. Specifically, we use your information for the following purposes:
- To process and confirm reservations.
- To manage poker room participation and tournament rankings.
- To communicate with you about your bookings and respond to inquiries.
- To comply with legal obligations and protect our legitimate interests.
- To improve our website and services through analytics.
We do not use your information for marketing without your consent.
Sharing and Disclosure
We do not sell your personal information. We may share your information with trusted service providers who assist us in operating our venue and website.
Your data is never sold
Velvet Poker House does not sell, rent, or trade your personal information to any third party for their marketing purposes.
We may disclose your information in the following limited circumstances:
- Service providers: reservation systems, IT support, payment processors (for non-gambling transactions).
- Legal requirements: when required by law or to protect our rights.
- Business transfers: in the event of a merger or acquisition.
No information is shared with online gambling or betting entities. All third parties are contractually obligated to protect your data.
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, or destruction.
- Encryption of data in transit and at rest.
- Access controls and staff training.
- Regular security assessments and updates.
- Physical security at our venue for paper records.
No system is 100% secure, but we strive to protect your data using industry-standard safeguards.
Your Rights and Choices
You have the right to access, correct, or request deletion of your personal information, subject to legal exceptions. Under Australian privacy law, you may exercise the following rights:
Right to Access
Request a copy of the personal information we hold about you.
Right to Correction
Update inaccurate or incomplete information.
Right to Deletion
Request removal of data where applicable.
Right to Object
Restrict processing in certain circumstances.
Right to Complain
Contact us or the Office of the Australian Information Commissioner.
To make a privacy request, email [email protected].
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.
- Reservation data: kept for up to 12 months after the visit.
- Poker room records: kept for tournament rankings and operational needs, typically 2 years.
- Legal obligations: may require longer retention.
No financial transaction records are retained.
International Data Transfers
Your personal information may be stored or processed on servers located outside Australia, but we ensure appropriate safeguards are in place.
We use reputable service providers with data protection standards. Transfers are conducted in compliance with Australian Privacy Principles. Primary data storage is within Australia.
Contact Us
If you have any questions or concerns about this privacy policy or our data practices, please contact us.